Help Center

Frequently Asked Questions

Common questions about safety, billing, and how ZollyBooks works.

🛡️Safety & AI

Is ZollyBooks safe for my child?

Absolutely. We are built "Safety-First". This means:
  • No Comments/Chat: We removed direct messaging to prevent bullying.
  • Ad-Free: No tracking or external marketing.
  • Parent Gate: You control the settings.

How does the AI work?

Our AI is specially trained to be child-friendly. It helps generate stories and illustrations based on your child's prompts. It checks every input for safety before generating anything.

Who checks the stories?

We use a Hybrid Review System.
  1. The AI reviews content during creation.
  2. A second AI reviews the finished book.
  3. A Human Moderator reviews the first 3 books of every new author to ensure they meet our community standards.

💳Account & Billing

What are Sparks?

Sparks are tokens used to create content (like generating a new book or character). They are a paid currency to cover the costs of our premium AI tools.

Can I cancel my subscription?

Yes, you can cancel anytime from the Parent Dashboard. You will keep your remaining Sparks until the end of the billing period.